OUR AGREEMENT

These terms and conditions are the basis on which we will supply services to you.Please read them carefully.

These terms tell you who we are, how we will provide services to you, how you and we may make changes or cancel the agreement, what to do if you have a question and other important information.

ABOUT US

We are Spa Aesthetics Collective Limited, a company registered in England and Wales. Our company registration number is 11629681 and our registered office is at Ground Floor – Front, North Suite, Afon House, Worthing Road, Horsham RH12 1TL.

You can contact us by telephoning +44(0) 7825148402 or by writing to us at info@aesthetics-collective.co.uk andGround Floor, Afon House, Worthing Road, Horsham, RH12 1TL.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you made your booking.

BOOKINGS

You may book services on our website using the following link https://www.aesthetics-collective.co.uk/contact or at the spa facilitating our services.

We will confirm your booking in writing.If we are unable to accept your booking, we will inform you of this in writing and we will not charge you for the services. We may not be able to accept your booking because of unexpected limits on our resources or if we determine that you are not suitable for the services.

Once you have made a booking, we will send you a medical consultation form for you to complete. This enables the independent practitioner responsible for your services to assess your suitability for the services that you have requested. If the independent practitioner needs to discuss the services with you in advance of your appointment, they will contact you direct.

We regret we do not permit persons under 18 years of age to receive our services or to enter one of our clinics. Please be aware that we may refuse to provide services to you if you bring someone under the age of 18 with you.

IF YOU WISH TO MAKE CHANGES

If you wish to make a change to the services, please contact us. We will let you know if the change is possible and any change to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.We may change the services to reflect changes in relevant laws and regulatory requirements.

THE SERVICES

We will need certain information from you so that we can provide the services to you. This information is described in the medical consultation form which we send to you as part of our booking process.

We may have to reschedule the services to reflect changes in relevant laws and regulatory requirements or make changes to the services as requested by you.We will contact you in advance to tell you we will be rescheduling the services, unless the problem is urgent or an emergency. You may contact us to cancel if we suspend the services, or tell you we are going to suspend them, and we will refund any sums you have paid in advance for services not provided to you.

PRICE AND PAYMENT

The price of the services will be the price set out in our price list at the date of your booking unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of services advised to you are correct.

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the service's correct price at your order date is less than our stated price at your order date, we will charge the lower amount.

If the service's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.

We ask for a deposit of £50.00 when you make your booking. The deposit will be credited against the total price of the services. We will charge you for the balance of the price of the services when we have completed them. You must pay for the services at the time they are provided to you. We do not provide finance or credit for services. We accept payment withcredit or debit cards.

We collect all payments as agent on behalf of the independent practitioner who will provide your services.

All pre-paid courses of treatment are valid for 12 months from the date of your booking. We take all reasonable care to ensure that your course of treatments will be carried out by the same independent practitioner, however this may not be possible. If you arrive late or do not attend an appointment as part of a course of treatments, we will treat this as late cancellation of the services and we may charge you for the costs we will incur as a result.

CANCELLATIONS

You may contact us at any time to cancel the services, but in some circumstances, we may charge you for doing so, as described below.

If you are cancelling because we have told you about changes to the services which you do not agree to or we have told you about an error in the price or description of the services and you do not wish to proceedorthere is a risk the services may be significantly delayed because of events outside our controlthen we will refund you in full for any services which have not been provided.

If you are cancelling for any other reason, we may charge you for the costs we incur as a result. If you are cancelling less than 24 hours before the services are to be provided, your deposit will be retained to cover the costs we will incur for late cancellation.

LIABILITY

Each of our independent practitioners is fully qualified, certified and insured for each service that they provide. We retain copies of all certification and insurance. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of the independent practitioners.

OTHER TERMS

We may transfer our rights and obligations under these terms. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 28 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.

QUESTIONS

If you have any questions or complaints about the services, please contact us. You can contact us by telephoning +44(0) 7825148402 or by writing to us at info@aesthetics-collective.co.uk andGround Floor, Afon House, Worthing Road, Horsham, RH12 1TL.

In the first instance all complaints will passed to the independent practitioner responsible for your services to resolve with you directly. If you do not reach a satisfactory outcome, we will mediate between yourselves and the independent practitioner to resolve your complaint.

Nothing in these terms will affect your legal rights.For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.